Delivery Information
Cost & Timings
FREE Delivery for orders over £40
Free delivery when you spend £40 and over, £3.50 for orders under £40. Exceptions apply to large items being delivered to non-UK mainland locations.
Smaller items
Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6.30pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, DPD Local
Larger Items
Larger items, including Thread Sets & Wadding, will be delivered by DPD Local.
Our delivery partner DPD Local will confirm your delivery slot by text or email, and you’ll also get a link to follow your parcel online.
In addition, you’ll receive a message from DPD on the day of delivery. This message specifies a time period within which your parcel will be delivered.
On the delivery day, you can follow your parcel online with live tracking and a map where you can even see how many stops the driver is due to make before delivering to you.
Not at home?
You can easily adjust the time or place of delivery online. You can also choose to have your parcel delivered to a neighbour, a DPD drop-off point or select a safe place.
Help with my Delivery
My item is now out of stock, but I’ve paid for it. What shall I do?
If your item is out of stock, we’ll email/call you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days, we'll cancel your order and refund you.
If you’re not happy to wait, please contact our customer service to cancel your order.
There’s been a mistake with my order, or it hasn’t yet been delivered - what should I do?
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer Services team for assistance on 01765 690069 9am - 4pm, Monday to Friday (Excluding Bank Holidays)
If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.
I’ve ordered several items at once. Will they all arrive together?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.
If you order items with both 5 and 7-day despatch times, we'll deliver them separately.
Please wait until your delivery due time has passed before contacting us.
What to expect on delivery day
How will you ensure my high-value item is delivered safely?
High-value items will require a signature with DPD Local.
If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.
The courier will attempt to make delivery twice before the parcel is returned to our warehouse.
Can you notify me when you’re on your way?
For large items being delivered via DPD Local, we'll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we'll confirm that on the day when the van leaves the depot.
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